The Vic casino review (2025): VIP levels, slot selection & expert analysis

The Vic is the online wing of the well-known high-street London casino, Grosvenor Victoria. The platform promises the same classy touch with a solid 1,800-strong game catalogue.

However, does it live up to the hype? Keep reading our The Vic review to find out.

• Game selection and software: 9.5/10
• Bonuses and promotions: 8.5/10
• Website experience: 9/10
• Mobile experience: 8/10
• Payments and payout speed: 10/10
• Customer service: 9.5/10
• Global note: 8/10

The Vic casino review and games overview | Impressive variety across all game types

I had a lot of expectations going into this The Vic review, and the casino didn’t disappoint. It’s a well-rounded platform with over 1,800 titles that cover all the right bases for UK players, except for bingo. The game selection goes heavy on slots, jackpots, and live games, but also mixes in Slingo and table games.

One nice thing is that the library sports exclusive Grosvenor Casino originals alongside popular titles from 22+ leading software providers, including Evolution, Playtech, Pragmatic Play, and Blueprint Gaming. Count on The Vic’s connection with Grosvenor Victoria Casino to bring an authentic casino atmosphere.

The platform’s live casino section particularly impresses with nearly 100 live dealer games powered by Evolution Gaming and Playtech. Players can enjoy live feeds directly from Grosvenor Casinos in London, Nottingham, and Sheffield. The slot selection dominates with over 1,500+ titles, including 140+ Megaways slots, 80+ jackpot games, and exclusive titles you won’t find elsewhere.

Slots at The Vic | Extensive slot selection

The slot library at The Vic spans 1,500+ titles built on the back of 22+ providers, making it one of the UK’s best slots sites. Evolution, Pragmatic Play, and Playtech lead the charge, supported by popular titles from Play’n GO, Blueprint Gaming, and Eyecon.

The platform features Grosvenor Casino exclusives and participates in Pragmatic Play’s Drops & Wins tournaments. It also features plenty of Megaways, progressive jackpots (like the popular Mega Moolah), and a tonne of classic slots, including Fruity Classic: Hold N Bingo, Wild Winner, and Big Bass Splash.

Another good thing here is that The Vic often pays out at a higher RTP for most of its slots, including the popular ones below:

Slot	Provider	RTP	Max Payout	Best Feature
Blood Suckers	NetEnt	98%	900x	Vampire-themed bonus rounds
Big Bass Bonanza	Pragmatic Play	96.71%	2,100x	Free spins with multipliers
Dead or Alive	NetEnt	96.82%	100,000x	Sticky wilds feature
Book of Dead	Play’n GO	96.21%	5,000x	Expanding wilds

Live casino games at The Vic

The live casino section offers 120+ games with minimum bets starting at 20p and maximum stakes reaching £5,000. The collection includes 20+ live roulette variants, with three tables broadcasting directly from physical Grosvenor Casinos. Evolution Gaming and Playtech power most games, including:

• Live Roulette: Gold Vault Roulette, Immersive Roulette, Victoria Roulette (exclusive)
• Live Blackjack: Cash Out Blackjack (99.34% RTP), Vinnie Jones Blackjack (99.29% RTP)
• Live Baccarat: Lightning Baccarat, Speed Baccarat Live
• Live Shows: Crazy Time, Deal or No Deal

Table games at The Vic Casino

The table games section features 100+ titles covering all bases, though the selection feels thinner compared to slots. The platform includes video poker games that many UK casinos overlook, which is a nice touch.

Roulette leads with nearly a dozen variants, including 10p Roulette and European Roulette Platinum (97.30% RTP). Blackjack stays true to London casino tradition with high betting limits up to £5,000 and maximum payouts of £250,000 per spin. They include Poker & Pairs Blackjack, Lightning Blackjack, and Blackjack Classic.

Video poker gets proper attention with almost 10 titles like Ultimate Texas Hold ’em and Caribbean Stud Poker.

Jackpot games at The Vic Casino

The Vic features 80+ jackpot games powered by major networks, including Mega Moolah, WowPot, and Jackpot King. The platform offers 15+ games with the £5.7m King Millions jackpot and £8m WowPot jackpot. Players can choose from 25+ daily jackpot games, including Christmas Morning with a £30k daily network jackpot. Popular progressive titles include Mega Moolah and Cash N’ Riches WowPot! Megaways.

Reviewing The Vic welcome bonus | Generous offer with demanding playthrough requirements

The Vic welcome offer gives new players up to £200 match bonus plus 100 free spins spread across three deposits. The 50x wagering requirement on combined deposit and bonus amounts is quite steep, but many user reviews suggest that the welcome bonus package is worthwhile.

“[I] stumbled across this casino through a Facebook advert. The welcome bonus was great…” – verified user Elouise ⭐⭐⭐⭐ on Trustpilot

Welcome offer details:

• Maximum bonus: £200 match bonus + 100 free spins (each worth £0.10 per spin)
• Bonus type: Deposit match with a free spins welcome bonus
• Bonus code: No code required
• Minimum deposit: £10 via debit cards or Apple Pay
• Excluded payment methods: PayPal, Paysafecard
• Wagering requirements: 50x wagering requirement on the bonus + deposit amount within 7 days

Reviewing promotions and features for existing players at The Vic | Few but rewarding

The Vic keeps current players engaged with a select range of ongoing promotions that focus on quality over quantity. The platform offers daily rewards through the Victoria Spinner and loyalty points via Vic Coins.

“The Vic is my go-to casino site. They have a Wide range of games to choose from as well as promotions and bonuses daily..…” – verified iOS user Amber Moran ⭐⭐⭐⭐⭐ on Trustpilot

Regular promotion	Description	Important terms
Vic Coins	Earn 3 coins per £1 on exclusives, redeem 1,000 coins for £1	10x wagering
Royal Spins	Five free spins daily with a £10+ deposit and bet	Selected slots
Drops & Wins	Weekly prizes from £3m monthly pool, up to 100,000x bet	£1.50 bet cap
Daily Victoria Spinner	Guaranteed daily prize – up to 24 free spins or £6 live bonus	Same day claim

The Vic website review | Clean and classy design

The Vic casino website reflects the prestige of its London counterpart with a clean, professional layout that prioritises functionality over flashy design. The gold-accented theme creates an upmarket feel without being overwhelming. Navigation is intuitive, with clearly labelled sections for slots, tables, and live casino games.

The search function works well, helping players quickly locate specific titles among the 1,800+ games. Based on our The Vic review, the mobile site adapts smoothly to smaller screens.

Main navigation elements on The Vic casino website

• Top menu bar – Provides quick links to Slots, Tables, Live Casino, Jackpots, Promotions, and Support
• Left sidebar – The left sidebar only works on the mobile site
• Central content area – Displays the main content, including gameplay features, playing guides, and bonuses at the top
• Right sidebar – There’s no right sidebar

Bottom line: The Vic’s website design balances elegance and usability, creating a premium feel that matches the brand’s reputation.

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Reviewing The Vic sign-up and user experience

The registration process at The Vic is a cinch. You only need to provide basic personal details, which take just a few minutes to complete. Players must provide a username, password, phone number, and address before verifying their account.

The three-step process is clearly laid out, though account verification may be required once certain activity levels are reached.

The bottom line: Our The Vic casino review found the sign-up flow user-friendly with minimal fuss.

The Vic casino user reviews, player ratings, and testimonials

As a fairly new online casino, The Vic has not received many reviews and ratings on the web. The user feedback is a mixed bag based on our hands-on The Vic review.

The average rating on Trustpilot is 2.1/5 after a little shy of 60 reviews, which isn’t too shabby considering that most UK casino sites average 1.4-star ratings on the platform.

Positive reviews: What real players like about The Vic casino

“Making this post because the reviews don’t feel too fair. I play the same game on every site and the volatility of the game is pretty high, and this site is the only one to pay out on the top bonus.” – on Trustpilot ⭐⭐⭐⭐⭐

“Not sure about all the negative comments about this casino got top games big jackpots fast withdrawals haven’t had any issues as of yet made withdrawal request got it around half hour later so thumbs up from me guys…” – on Trustpilot ⭐⭐⭐⭐⭐

Negative reviews: Where The Vic could improve

“I have the same complaint as others, I can never work out what game to play on free spins, and have often not bothered with them. Please tell me The Vic why is it so complicated?” – on App Store ⭐⭐⭐

“I’ve never played on a site that crashes and “error 404″ messages constantly. Not impressed so far.” – on Trustpilot ⭐

Bottom line: The Vic reviews show a platform that delivers on payouts and game quality, though some users report technical issues and concerns about bonus clarity.

The Vic casino app review and mobile experience | Friendly mobile site & Android app

For an online casino that counts on prestige, The Vic has chosen to stay old-school. The mobile site sports their classy theme and an intuitive layout with a muted colour palette that lets games do the most talking. The games actually pop better and play more naturally on the instant-play mobile platform than on desktop.

The search function is snappier on mobile, and the same goes for customer care, logging in, and banking. The Vic app is decent but has nothing extra worth writing home about. It looks and feels like a carbon copy of the mobile site. It doesn’t help that the app is only available for Android devices, with around 1k downloads.

Bottom line: The Vic app review shows a functional but unremarkable mobile experience that mirrors the desktop site without adding unique mobile features.

Comparing The Vic vs top UK online casinos

The Vic is an online casino backed by one of the UK’s most reputable gambling brands. It promises players the same prestige gaming and first-class service they have come to expect from Grosvenor. However, getting by on brand recognition alone isn’t enough these days, which is why we put together the side-by-side comparison below:

Online casino	Welcome offer	Games	App rating	Best known for	Best feature
The Vic	£200 match bonus + 100 free spins	1,800+	Not rated	Fast payouts	Vic Coins
Gala Spins	30 free spins + £25 slot bonus	4,000+	4.7 (iOS), 4.4 (Android)	Slot selection	Gala Rewards
Virgin Games	100 free spins or 50 free bingo tickets	1,200+	4.6 (iOS), 4.6 (Android)	Loyalty rewards	Virgin Red rewards
bet365 Casino	200 free spins over 10 days	2,500+	4.5 (iOS), 4.0 (Android)	Progressive jackpot slots	24/7 live chat
Bally Casino	30 free spins	1,100+	4.8 (iOS), 4.7 (Android)	No wagering bonuses	Daily free games

The Vic holds its head high against established competitors with fast payouts, superb loyalty rewards, and a reputable brand. However, it falls short with a slightly smaller game selection compared to Gala Spins and lacks the mobile app ratings of competitors like Bally Casino.

Bottom line: The Vic is right up there among the best UK slot sites with fast withdrawals, 1500+ slots, and brand prestige, but players who want better mobile apps might prefer alternatives like Gala Spins or Virgin Games.

Reputation, facts, and figures: Is The Vic Casino legit?

Established in 2021, The Vic is the online arm of the Grosvenor Victoria, a prestigious high-street casino in London. It’s part of the Rank Interactive Group, which makes The Vic a sister site to Mecca Bingo and Grosvenor Casinos. The casino platform holds licenses from both the UKGC and GGC in Gibraltar.

Key facts & figures:

• Year launched: 2021
• Operator/Owner: Rank Interactive Group
• Headquarters: London, United Kingdom
• Game selection: 1,800+ casino games, including slots, live casino, and table games
• Sister sites: Mecca Bingo and Grosvenor Casinos
• Annual revenue: Approximately £1 million
• Licenses: Licensed by the UK Gambling Commission and the Gibraltar Gambling Commissioner
• Markets: United Kingdom, Gibraltar, Jersey

The Vic casino payment methods | Extensive banking options with fast withdrawals for UK customers

Based on our The Vic review, the casino offers a good range of banking options and covers the most popular payment methods. The minimum deposit is £10 across the board, which is on par with other UK casinos. What we love the most is that The Vic offers instant payouts using most payment methods.

“The withdrawal was in my account 15 seconds after approval, making it the betting site with the fastest withdrawals I’ve yet tried…”

– Verified user Martin Maliska on Trustpilot ⭐⭐⭐⭐⭐

It helps that there are no withdrawal limits and the max payout is £250k for most games. The table below has more details:

Payment method	Min deposit	Min withdrawal	Fees	Payout speed
PayPal	£10	£10	None	Instant to 15 minutes
Visa Fast Funds	n/a	£10	None	Instant to 15 minutes
Visa Debit	£10	£10	None	1-3 business days
MasterCard Debit	£10	£10	None	1–3 business days
Apple Pay	£10	£10	None	Up to 24 hours
PaysafeCard	£10	n/a	None	n/a

Bottom line: The Vic casino’s payment options are wide-ranging and pay out almost instantly, which is what most UK customers want.

The Vic customer service | Professional support with telephone option

The Vic’s prestige extends to its customer service, as the casino provides one of the most bespoke telephone and email care support. The live chat team is equally prestigious. However, a chatbot takes over after-hours, which feels a bit of a letdown. Even so, I got help about the bonus in under 90 seconds.

With the following popular contact channels, customer support at The Vic isn’t shabby at all:

• 📧 Email: [email protected] – the best option for 24/7 help
• 💬 Live chat: Available 7 AM to 10.30 PM via Support Centre
• 📞 Phone: 0800 086 8457, open from 7:00 to 22:30
• 📚 Help Centre: https://support.thevic.com/s/

Reviewing responsible gambling at The Vic | Standard tools available

The Vic does not mess around when it comes to responsible gambling. The casino monitors player behaviour and may request additional identification if deposit levels increase quickly. Players can use such tools as:

• Net Deposit Limits
• Reality Check
• Self Exclusion

The Vic also works with third-party organisations like GamCare, GambleAware, and GAMSTOP to provide extra support for players who need help.

Fairness, security, and transparency at The Vic

If peace of mind is your biggest thing, you will feel at home playing at The Vic. this is the online wing of the iconic London casino, Grosvenor Victoria.

• It is regulated and dual-licensed by the UKGC and the Gibraltar Gambling Commissioner
• Offers instant withdrawals with 256-bit SSL encryption
• Provides telephone customer care

Bottom line: The Vic goes above board to offer safe and fair casino gaming for UK players, including responsible gambling tools, SSL encryption, and bespoke customer care.

My recap of The Vic review | An excellent casino but it could do better

After spending time with The Vic, I can see why it attracts players who go for brand reputation and fast payouts. It doesn’t disappoint on its promise of prestige gaming with a clean interface and instant withdrawals.

However, our The Vic casino review found areas that could certainly use some work. That’s especially true for the absence of an iOS app and the 50x wagering requirements on bonuses, which are quite steep by today’s standards.

The Vic review – FAQs