The news comes just a week before the Blues take on Queens Park Rangers in their FA Cup fourth round tie at Loftus Road.
"We are working to help the relevant authorities identify those responsible," read a club statement.
"We will take the strongest possible action should these allegations prove to be true.
"The club strongly believe all forms of discrimination are abhorrent and have absolutely no place in society."
Terry, who denies the allegations from the match in October, will face a hearing at West London magistrates court on Wednesday, February 1.